Thena

Thena is a customer support AI platform tailored for modern B2B teams. It unifies customer interactions across various channels like Slack, Discord, Email, MS Teams, and web chat into a single platform. Key features include:

• Omni-channel Support: Centralizes customer messages from multiple platforms into organized tickets.
• Multi-persona Ticketing: Streamlines team processes with customizable boards and role-based controls.
• AI-powered Automation: Automates complex tasks, enabling AI to respond to customers, apply fields, create tickets, and escalate issues.
• Account Management: Centralizes customer data for both human agents and AI to collaborate effectively.
• App Integrations: Connects or builds apps for AI to manage data and APIs.
• Workflow Automation: Automates workflows by blending human and AI actions.
• Insights and Analytics: Provides key metrics on performance and trends.

Thena's architecture emphasizes enterprise-grade security to protect customer data, offering features like SOC-2 compliance. It targets B2B teams looking to enhance customer support efficiency and effectiveness through AI-driven solutions.